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Fulfilment Coverage: Our Delivery Coverage is handled by our Logistic partners like Delhivery, Ecom Express, We deliver products to over 20,000 unique Pin Codes across India
Fulfilment Duration: Orders are typically shipped within 48 working hours after receipt. Delivery by our logistics partner usually takes 2 to 10 days. Customers in major cities like Delhi, Mumbai, Kolkata, and Bangalore can expect delivery within 3 days. Delivery times may vary based on location, accessibility, or unforeseen circumstances like natural calamities.
Delivery Issues: If you haven't received your order within 10 days, contact us at oroveagreen@gmail.com or +91 8333064611.
Undeliverable Pin Codes: We check deliverability to your location based on the Pin Code at the time of order placement and also subsequently. In case you are able to place your order and subsequently the Pin Code becomes unserviceable, we will cancel your order and refund your money (in case of pre-paid orders) within 48 hours.
Cash on Delivery Fee: An additional ₹70 shipping fee applies for Cash on Delivery orders.
Damaged/Different Products: If you receive a damaged or incorrect product, contact us at oroveagreen@gmail.com or +91 8333064611 ; refer to our Return Policy. Delivery partners will not be able assist in such cases.
Address Accuracy: Ensure full and correct addresses including Pin Code are provided. Orders and addresses cannot be changed post-placement of order. Each order ships to a single specified address.
Order Cancellation: In exceptional cases, orders may be cancelled due to unserviceability, and refunds for prepaid orders will be credited within 48 hours of cancellation.
Delivery Attempts: Courier partners make three delivery attempts. On failure, we'll contact you to arrange delivery.
Multiple Products: Orders with multiple products may ship in separate packages with individual tracking numbers, potentially extending delivery time.
Orlay reserves the right to modify Shipping policies.
15 Nov, 2025
Dinesh Kumar