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This document is an electronic record under the Information Technology Act, 2000 and the applicable rules thereunder, as well as the amended provisions governing electronic records in various statutes under Indian law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules, regulations, privacy policy, and user agreement for access or usage of this website.
Your use of this website and all its web pages, hyperlinks, tools, and services (hereinafter referred to as "the Website", which includes any successor or replacement websites) is governed by the following terms and conditions ("User Agreement"). This User Agreement becomes effective whenever you access the Website, register an account, or share any information on the Website.
In this User Agreement, you are contracting with Orlay Global LLP ("the Company"), which expression shall include its successors, assigns, and permitted transferees.
For the purpose of the User Agreement, “Registered User”, “Visitor”, and “You” refer to any natural or legal person accessing or using the Website, whether or not registered, and accepting this electronic User Agreement. The term “You” includes your legal heirs, successors, and permitted assigns.
By registering, accessing, or using the Website in any manner, you consent to be bound by this User Agreement. If you do not agree with these terms, please do not use the Website.
The Company reserves the right to modify or update this User Agreement at any time by publishing a revised version on the Website. The updated version becomes effective immediately upon posting. You are advised to regularly review the User Agreement for updates.
By using the Website or communicating electronically with Orlay, you consent to receive communications via electronic records including Email, SMS, WhatsApp, and App notifications. Your registered contact details will be treated as your designated electronic address.
Use of the Website is permitted only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Minors under the age of 18 may use the Website only under the supervision of a legal guardian.
As a registered member of Orlay, your delivery details, email, and profile information are securely stored in your “My Profile” section. You can track orders, manage subscriptions, save favourite products, and access personalized skincare recommendations.
You are responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account. Providing false or incomplete information may result in account suspension.
Browsing the Website is free. Orlay may charge nominal fees for delivery, packaging, subscription services, or other premium features as displayed during checkout.
You agree not to use the Website to:
All product listings, pricing, shipping timelines, returns, warranties, and after-sales services are managed by Orlay. Orlay endeavors to provide accurate information but does not guarantee uninterrupted services.
Orlay collects, stores, and processes your information in accordance with its Privacy Policy. By using the Website, you consent to such processing. For complete privacy policy refer our privacy page
Orlay may suspend or terminate your account if you violate the User Agreement or engage in activities that may cause legal liability to Orlay or other users.
Orlay is committed to ensuring that only genuine and safe skincare products are sold on its Website. Orlay does not permit sale of counterfeit, expired, imitated, or unauthorized products.
If you believe your IP rights are infringed, you may report by sharing:
Email: dineshmopuri@gmail.com
Verified infringement reports are acted upon within 1 working day, including delisting of offending products.
Orlay shall not be liable for indirect, incidental, or consequential damages including loss of profits, data, or goodwill arising from use of the Website or services.
You agree to indemnify and hold harmless Orlay, its officers, employees, and partners from claims arising from breach of this User Agreement.
Nothing in this Agreement creates a partnership or agency relationship between You and Orlay. Invalid clauses will not affect the rest of the Agreement.
For concerns or feedback, please contact: dineshmopuri@gmail.com
This Agreement is governed by the laws of India. Jurisdiction shall lie exclusively in Bangalore courts.
Disputes shall be resolved by a sole arbitrator appointed by Orlay under the Arbitration & Conciliation Act, 1996. Proceedings will be conducted in English and held in Bangalore.
E-Coupons issued by Orlay or its authorized sellers provide discounts, cashback, or promotional benefits. Each E-Coupon can be used once and cannot be transferred, exchanged for cash, or combined with other offers unless specified.
Orlay reserves the right to modify coupon policies or revoke E-Coupons in case of misuse or policy violations.